FAQs
✨ About Our Rugs
1. What types of rugs do you offer?
1. What types of rugs do you offer?
We specialise in beautifully handcrafted wool and jute rugs, as well as elegant runners. Our designs range from earthy minimalism to textured patterns, all made to elevate your space with natural charm.
2. Do you sell runners?
2. Do you sell runners?
Yes! We offer a curated collection of wool and jute runners — perfect for hallways, kitchens, and other narrow spaces. They’re practical, stylish, and available in standard sizes or made-to-measure.
3. Are your rugs made from natural materials?
3. Are your rugs made from natural materials?
Absolutely. We use organic wool and jute fibres and dye them with natural, plant-based colourants. Our rugs are free from harsh chemicals, making them a healthy choice for your home and the environment.
4. Are your rugs handmade?
4. Are your rugs handmade?
Yes, most of our rugs are handcrafted by skilled artisans using time-honoured weaving techniques. No machines, no shortcuts — just thoughtful craftsmanship and attention to detail in every stitch.
5. Where are your rugs made?
5. Where are your rugs made?
Our rugs are made in regions like Afghanistan, Morocco, Pakistan, known for their weaving heritage, where craftsmanship is passed down through generations. Each rug carries the story of the artisans who made it.
📐 Sizes, Fit & Custom Options
6. What rug sizes do you offer?
6. What rug sizes do you offer?
We carry a wide variety of sizes, from small 2x3 rugs for entryways to large 9x12 statement pieces. We also offer standard runners and are happy to create custom sizes upon request.
7. Can I request a custom size?
7. Can I request a custom size?
Yes, we offer bespoke sizing for both rugs and runners. If your space has unique dimensions, we’ll work with you to create a piece that fits just right, without compromising on design.
8. Do you offer fully custom designs?
8. Do you offer fully custom designs?
We do! Whether you're after a certain pattern, colour scheme, or something completely original, we can help you co-create a custom wool or jute rug tailored to your taste and space.
9. How long does a custom rug take?
9. How long does a custom rug take?
Custom rugs usually take 6-8 weeks to create, depending on the size and complexity of the design. We’ll update you along the way and keep things as seamless as possible.
10. Can you help me choose the right size?
10. Can you help me choose the right size?
Absolutely. If you're unsure, just send us your room dimensions or a quick photo. We’ll guide you through proportions, placement tips, and the best rug options for your space.
🚚 Shipping & Returns
11. How quickly do you ship?
11. How quickly do you ship?
For in-stock rugs, we usually dispatch orders within 2–4 business days. For custom and bespoke pieces, the production timeline is typically 4–6 weeks before shipping.
12. Do you ship internationally?
12. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times will depend on your location, and all details will be clearly shared at checkout. We pack each rug with care to ensure it arrives beautifully.
13. Can I return a rug if it doesn't work?
13. Can I return a rug if it doesn't work?
Yes — ready-made rugs can be returned within 30 days of delivery if they’re unused and in original condition. Custom and bespoke rugs are final sale, unless there's a fault on our end.
14. What happens if my rug arrives damaged?
14. What happens if my rug arrives damaged?
Please inspect your rug upon delivery. If it's damaged, contact us within 48 hours with photos, and we’ll either replace it or arrange a refund — your satisfaction is our priority.
15. How can I track my order?
15. How can I track my order?
Once your order ships, you’ll receive a tracking link via email or text. You can monitor the delivery in real-time and reach out if you need help along the way.
🛋️ Rug Care & Lifestyle
16. How do I care for my rug?
16. How do I care for my rug?
Vacuum regularly without a beater bar and rotate every few months to even out wear. Blot spills immediately using a clean cloth, and avoid harsh cleaning products.
17. Are your rugs pet and child friendly?
17. Are your rugs pet and child friendly?
Yes — both wool and jute are durable, natural fibres that hold up well in active homes. For extra durability, we suggest low-pile styles for families with kids or pets.
18. Can your rugs be used with underfloor heating?
18. Can your rugs be used with underfloor heating?
Yes, our rugs work with most underfloor heating systems. We recommend checking your specific system’s compatibility and avoiding heat settings that may dry out natural fibres over time.
19. Will natural dyes fade over time?
19. Will natural dyes fade over time?
Natural dyes are long-lasting but may soften slightly over the years, especially in direct sunlight. Many customers love the gentle aging — it adds character and a lived-in beauty to the rug.
20. Do you offer rug samples?
20. Do you offer rug samples?
We sure do! We can send you swatches for select designs so you can see the texture and tone up close before you decide. Just get in touch and we’ll arrange it for you.
Still got a question or comment? Don't be shy: Reach out and say hi!
Our support team is available via email, chat, call or Instagram — we’re always happy to help.
Support hours : 9:00am - 6:00pm, Monday to Sunday.